Stockton-based Lemon Contact Centre is continuous to develop its export order e-book after including German knowledge dealing with agency Stellaneo as as shopper, edging nearer to its income purpose of £5 million every year.
Stuttgart-based Stellaneo AG is a worldwide full managed service accomplice for progressive community expertise and offers protected communication connections for fee terminals in petrol stations and different companies internationally. Lemon will likely be offering first line technical assist for Stellaneo’s clients utilizing digital communications, in addition to conventional telephony.
Martin Anderson, chief government of Lemon Contact Options, stated: “We’re delighted to be working with Stellaneo to assist its clients throughout Europe with first line help. As a result of we function 24-hours a day and are digitally-enabled, we are able to work with purchasers anyplace on the planet, which is a big promoting level as we glance to export our providers to Europe and past.
“Stellaneo is an attention-grabbing agency, doing a little cutting-edge work in telecommunications and knowledge expertise. It’s all the time thrilling to convey a brand new shopper onboard, but it surely’s even higher when it’s a firm of this calibre.”
Michael Biederer, senior vp operation & buyer care at Stellaneo, stated: “We selected to work with Lemon Contact Centre due to its concentrate on delivering a customer-centric contact centre service, which emphasises the significance of empathetic human interplay. That, together with Lemon’s observe file of supporting corporations with technical points, meant that it was a simple resolution for us.”
Lemon has grown considerably because the pandemic, securing a number of new shopper wins at dwelling and overseas in nations together with Australia, Switzerland and Germany. It has not too long ago secured SafeSupplier standing, which independently endorses its providers and recognises a dedication to sustaining requirements of buyer care.
Lemon predominantly works with engineering, technical and amenities upkeep corporations and has not too long ago agreed a partnership with private security app assist me Angela to supply its purchasers with the flexibility to safeguard their workers when they’re working remotely.