Noetica – A British firm, creating software program merchandise for the worldwide contact centre market, will present guests to the Name & Contact Centre Expo with a preview of its forthcoming subsequent era platform.
The corporate will even be celebrating its twenty fifth anniversary (on Stand CC-L45) when the occasion takes place on twenty second and twenty third November 2022, at ExCeL in London.
The Name & Contact Centre Expo has lengthy been the place of selection for Noetica to share new contact centre expertise innovation with the trade. In 2019, the corporate broke new floor in outbound dialling with its internationally patented Stay Individual Detection (LPD™). For the primary present post- pandemic, Noetica showcased SABRE™ (Abilities & Potential Based mostly Routing Engine) and synthetic intelligence powered real-time voice analytics. For 2022, Noetica will solely reveal perception into its present analysis and growth programme for its subsequent era contact centre answer scheduled to be launched in 2023.
Since launching in 1997, Noetica has been one of many main success tales in UK contact centre innovation, with a big put in base throughout the UK and mainland Europe, the U.S., Africa, and Australia. These achievements have been aided by a powerful associate community. Noetica will probably be joined on the Name & Contact Centre Expo by Mitel (Stand CC-L50) for whom Noetica is a branded OEM answer supplier and Platinum Most well-liked MSA Companion, in addition to celebrating the primary anniversary of signing a profitable worldwide partnership with Odigo (Stand CC-G30), a world Contact Centre as a Service (CCaaS) supplier.
Noetica’s Managing Director, Steven Brooks, states: “We will probably be demonstrating that the tempo of innovation reveals no indicators of slowing, as Noetica celebrates being one of the established elder statesmen of the contact centre expertise trade.” Brooks provides: “All through our 25-year historical past, the corporate has been liable for pioneering new applied sciences such because the introduction of visible no code/low code name scripting within the late 90’s by to the really ground-breaking LPD™ and SABRE™ applied sciences, that contact centres all over the world now contemplate important to their success.”
The Name & Contact Centre Expo takes place on twenty second and twenty third November 2022 at ExCeL in London. To register go to: www.callandcontactcentreexpo.co.uk
About Noetica
Noetica supplies price efficient, high-end contact centre productiveness software program. Its product vary has been refined over its 24 years historical past, constantly remaining on the forefront of innovation within the contact centre expertise area. By combining the wealthy performance of its complete agent productiveness instruments (Synthesys™), superior outbound expertise (SmartBound™) and complete voice platform (NVP™), Noetica supplies tailor-made options to go well with any contact centre throughout industries.
Not too long ago, Noetica has been difficult the standard telephony mannequin and is demonstrably in a position to present PBX-free absolutely featured name centre telephony. The Noetica Voice Platform (NVP™) delivers the anticipated performance – ACD, IVR, voice recording, high quality administration and billing – with out the necessity for an enterprise PBX. Whether or not in a personal cloud or on premise, this name centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically lower the price of delivering inbound, outbound and blended telephony.
The corporate has lately launched a Abilities & Potential Based mostly Routing Engine (SABRE™) alongside two main new ground-breaking applied sciences for outbound calling: – LPD™: AI-oriented detection of all types of answering machines or voicemail with excessive accuracy, no preliminary pause and 0% ‘false positives’, that means 0% silent calls. – SNoDrop™: Excessive efficiency predictive dialler with 0% dropped (deserted) calls.
For extra info go to: www.noetica.com
