Argyll and Bute Well being and Social Care Partnership’s (HSCP) new and improved Interactive Voice Response (IVR) phone system (A&B Join) will probably be initially launched at Campbeltown Hospital on the first of February 2023
with a view to rollout out throughout all Argyll and Bute Hospitals inside the subsequent 12 months.
The upgraded revolutionary mannequin of telephony software program was initially recognized as an answer with superior performance to enhance callers expertise and scale back phone contract service prices. The IVR system is an automatic Name Administration System that permits incoming callers to entry providers by way of a touch-tone keypad choice of pre-recorded messages.
The telephony system will shortly and seamlessly deal with folks’s inquiries and scale back maintain occasions. Employees will profit from having extra productive hours to finish their day by day duties and assure hospital guests getting into and exiting the hospital will probably be managed extra successfully.
Emma King-Venables, Interim Space Supervisor for Kintyre & Islay mentioned “Our absolute precedence is to enhance our providers. I’m actually happy the system will additional provide callers a sooner responsive expertise. The fashionable know-how will profit our busy receptionists too, by serving to to enhance their time administration throughout hospital excessive quantity name and footfall occasions.”
Over the subsequent week, preparation work is going down to make sure the transition to the brand new system goes easily and with out disruption. The phone quantity for Campbeltown Hospital stays the identical 01586 552224.
