ENow, an award-winning Monitoring & Reporting know-how platform, introduced a brand new Microsoft Groups Name High quality Monitoring & Reporting module that allows CIOs and their engineering groups to resolve their customers’ Microsoft Groups name high quality points and enhance their governance posture.
In line with Gartner, Microsoft Groups has greater than 270M month-to-month lively customers, and greater than 80M use Microsoft Groups telephone providers. The analyst agency additionally estimated that 15% (or 30 million) of Microsoft 365 licensed customers have already adopted Microsoft Groups’ Cellphone System as their main, telephony communications software. In consequence, Microsoft 365 monitoring for CIOs has risen in precedence and together with Microsoft Groups efficiency monitoring has grow to be important.
This development in Microsoft Groups implementation is essentially as a result of world pandemic as workers started working distant and assembly just about. At present, hybrid work has grow to be the norm, cementing the necessity for and significance of collaborative instruments similar to Microsoft Groups. Nonetheless, not all firms use Microsoft Groups equally. Subsequently, understanding usages, experiences, latency necessities, outages and name high quality points is important.
Microsoft does present native reporting instruments that assist IT groups perceive points. The Microsoft Groups Admin Middle and Name High quality Dashboard present evaluation and reporting on varied metrics together with customers’ calls and classes, sign energy, methods particulars, failures, well being, and so on. Whereas these are helpful and informative, there are nonetheless gaps – particularly in Microsoft Groups efficiency monitoring and the convenience of use of the reporting supplied. For a lot of, this requires abilities in Energy BI, necessities to add constructing to community mapping, adjusting thresholds, and time to discover ways to perceive the information offered.
That is the place ENow’s Microsoft Groups Name High quality Monitoring software gives worth. ENow’s answer was not constructed to interchange or diminish the worth of Microsoft’s native reporting instruments; fairly, it was constructed to enhance them. “Microsoft has completed an excellent job with the reporting they supply within the Microsoft Groups Admin Middle and Name High quality Dashboard. Our monitoring answer is constructed on high of those and makes it very simple to supply Microsoft Groups efficiency monitoring and clear up Microsoft Groups name high quality points rapidly,” says ENow CEO Jay Gundotra.
Impressed by Microsoft MVPs and ENow’s world shoppers, ENow’s Monitoring answer is constructed to assist IT & System Directors rapidly tackle Microsoft Groups name high quality points so their customers can keep productive.
- Assess Name High quality Points
Based mostly on Microsoft Groups CQD, in addition to suggestions from customers, ENow empowers IT with an in-depth view to watch their firm’s name high quality metrics over the previous month, week, or day.
- VIP Monitoring
When outages or points happen, IT is requested to not solely present a motive, but in addition options. This request is magnified when it comes down from govt’s poor expertise. ENow’s Microsoft Groups monitoring software lets you monitor VIP and executives in close to real-time and rapidly drill into what’s inflicting the problem.
- Distinctive Entry for Fast Troubleshooting
ENow gives entry to service desk and Microsoft Groups personnel to rapidly troubleshoot Microsoft Groups name high quality points in real-time.
“ENow’s new, simplified Microsoft Groups name high quality dashboard massively reduces complexity of what the Name High quality Dashboard gives in a single view,” mentioned Microsoft MVP, Nicolas Clean. “Even permitting particular focus to be offered for VIP and govt customers. It drastically accelerates the Microsoft Groups name high quality troubleshooting expertise.”
Try our current Microsoft Groups efficiency monitoring webinar centered on fixing Microsoft Groups name high quality points, hosted by Microsoft Groups specialists and MVPs Tom Arbuthnot and Nicolas Clean.
- Request a Demo / Begin Free Trial
- Obtain Microsoft Groups Name High quality Monitoring Whitepaper
- Study extra about ENow’s Microsoft Workplace 365 Monitoring & Reporting
- ENow’s Monitoring & Reporting Success Tales