Britannic and eight×8 assist Plus Dane Housing Enhance Buyer Expertise of their contact centre
Connecting brokers and tenants with new video engagement device
Britannic Applied sciences, specialists in enterprise communications and digital transformation providers, have introduced that they’ve gained a young to provide Plus Dane Housing, a housing affiliation, with the 8×8 cloud unified communications and get in touch with centre answer.
Plus Dane owns and manages greater than 13,500 properties throughout Merseyside and Cheshire using nearly 600 workers. They supply secure and safe properties to over 30,000 clients in addition to delivering different providers that help their clients to reside completely happy, wholesome and fulfilled lives.
They consistently attempt to enhance buyer expertise by technological funding guaranteeing that their clients are supplied with selection tailor-made to their particular person circumstance. They wished to reinforce the client journey by providing a full omni channel contact centre so clients can select contact Plus Dane whether or not that’s by telephone, e mail, internet chat or social media. It was additionally essential to make sure they’d 100% reliability of their telephone system with a single platform to handle all telephony and buyer interactions.
Rising Communications and Collaboration
Plus Dane wanted to exchange their present telephony answer to satisfy their goals and agile working. They went out to tender and chosen Britannic to design and deploy 8×8 XCaaS™ (eXperience Communications as a Service™), a single-vendor cloud communications and get in touch with centre answer to make sure environment friendly communication and collaboration between colleagues and with exterior companions. Moreover, 8×8’s trendy contact centre answer offers environment friendly, multi-channel (e mail, WhatsApp, telephone name, and many others.) communication for his or her clients.
Kate Jungnitz, Director of Buyer Service from Plus Dane commented,
“We had been in search of a number one trusted supplier within the housing market that understood our sector and assist us handle the change to a brand new system.
Their tender was extraordinarily thorough and complete and stood head and shoulders above the remaining. We’re excited to modernise our telephony, enhance our efficiencies and the client expertise and sit up for working with them.”
New methods of working
Plus Dane is at all times open to revolutionary new methods of working and sooner or later will probably be utilizing a video engagement device to reinforce their service supply.
Prospects will be capable of video name into the 8×8 contact centre to point out the problem and the agent can then ebook an appointment with the proper colleague to resolve the issue. When the video engagement device is rolled out it might additionally permit susceptible clients to satisfy with their housing officer.
Jonathan Sharp, Director at Britannic Applied sciences commented,
“We’ve over twenty years of supplying communications platforms and get in touch with centres to housing associations and sit on the Procurement for Housing framework in addition to G-Cloud 13 and CCS Community Providers 2.
We’re thrilled to be working with Plus Dane, alongside 8×8, on their digital transformation and sit up for utilising expertise to enhance their customer support and supporting their imaginative and prescient for the longer term.”
By modernising communications and the contact centre, Plus Dane will enhance flexibility for workers enabling them to collaborate extra simply and supporting agile working.
Russell Tilsed, VP, Gross sales EMEA at 8×8, stated:
“Our work with Britannic demonstrates the significance and good thing about fostering sturdy channel relationships to establish and resolve buyer ache factors shortly and successfully.
With 8×8 XCaaS, companions can present organisations, equivalent to Plus Dane, with a single-vendor cloud communications and get in touch with centre answer to assist meet their core goals of ongoing cloud transformation, whereas additionally decreasing prices and delivering a vastly improved buyer expertise providing.
Additional, 8×8’s CPaaS capabilities permit Plus Dane to be proactive and supply extra partaking buyer interactions, leading to faster drawback decision.”
Britannic are award-winning specialists in enterprise communications, programs integration, digital transformation and managed providers, maximising the ICT funding of personal and public organisations throughout the UK.
Britannic Applied sciences is a value-added reseller with a distinction. We’re a extremely educated crew of approachable, long-serving consultants specialising in enterprise communications, contact centre, unified communications, networking, automation and programs integration. We go the additional mile to create worth, mitigate danger and handle change successfully, constructing sturdy relationships primarily based on belief.
We collaborate with clients and class-leading companions to innovate and add worth, reaching excellence in all the pieces we do. Working in partnership with clients to know their enterprise objectives, processes and tradition, we develop change methods and underpinning expertise options, tailor-made to every shopper’s wants. As leaders in innovation, we’re proud to carry disruptive applied sciences, equivalent to synthetic intelligence, internet actual time communications and enterprise course of automation to clients.
Britannic companions with industry-leading distributors equivalent to Mitel, Five9, Avaya, 8×8, Bizvu, Calabrio, AudioCodes, Microsoft and Purple Field. Trailfinders, North Herts District Council, Markerstudy Group, Advance Housing & Help and Queen Mary College of London are just some of the shoppers which have remodeled their enterprise with Britannic.
For extra info on Britannic view their Company Profile